You've got questions. I've got answers. Here's a list of the most commonly asked questions. If you need clarification on something or still need help, feel free to contact me anytime!


TIMING

When should I place my order?

We recommended booking your order 4-6 weeks in advance for collection designs, and 6-8 weeks in advance for custom designs. 'In advance' of the date you need to mail them out. Keep in mind that Oak & Orchid is a small independent design studio and availability can be limited during peak wedding season. Anything less than 4 weeks might be considered a rush depending on the size of your order and complexity of design. Feel free to contact us if you need to confirm the timing of your order.
 

Can you accommodate a rush order?

Your order might be considered a rush if you do not have a minimum of 4 weeks before your invitations need to be mailed out. We are happy to accommodate rush orders if our schedule allows. To verify rush order availability, please send us an email.
 

When should I mail my Save the Dates?

Save the Dates should be mailed 4-6 months in advance for local weddings. For destination weddings, mail them 10-12 months in advance.
 

When should I mail my Wedding Invitations?

Invitations should be mailed 6-8 weeks prior to your wedding date for local weddings. For destination weddings, mail them 10-12 weeks in advance.
 

What are your turnaround times?

Collection Design- Personalize an existing design from our collection with your wording, choice of font and colors.
   • First draft in 1-2 business days
   • 1 business day per revision round
   • Delivery in 2-3 weeks of final draft approval

Semi-Custom Design- Combine your favorite elements from multiple designs in our collection to achieve a more custom look.
   • First draft in 3-5 business days
   • 1-2 business days per revision round
   • Delivery in 2-3 weeks of final draft approval

Fully-Custom Design- Develop new illustrations, explore multiple font options, and/or create a brand new design layout for a look that's completely your own.
   • First draft in 5-10 business days
   • 1-3 business days per revision round
   • Delivery in 2-3 weeks of final draft approval


PRICING & PROCESS

How much does it cost to book your service?

A 50% deposit toward your total purchase price is requested to book, or 35% for orders over $2,000.
 

How much do your invitations cost?

Please review our Price Guide. If you don’t see what you’re looking for, or if you want to upgrade to a specialty printing technique like letterpress or foil, Sarah will personally work with you to design and build your ideal wedding stationery package. 
 

How do I place an order?

Please submit the Order Form.
 

How does the order process work?

The exact process can vary depending on your needs and timeline, but this is the sequence in which things typically go:

  • Client submits an order form.
  • Sarah sends Client an electronic invoice + introductory email confirming timeline and details.
  • Client submits the 50% deposit + emails their wording and any applicable design requests to Sarah.
  • Sarah produces the 1st draft and works back & forth with the Client via email to reach a final draft.
  • Client approves the final design for print + submit payment for any remaining costs.
  • Sarah prints and ships the order.
     

How do I submit payment?

We will send an electronic invoice to your email from PayPal. If you do not have a PayPal account, that's ok, you can still use this invoice to submit payment using any credit card.
 

How do I submit the wording for my invitations?

You can email us a Word doc, or simply type your wording into an email. Either way works for us!
 

How do I submit the guest addresses for printing on my envelopes?

Please use one of the following templates and email it back to us:

Do you provide a printed proof?

All proofing is done digitally via email. 'Hard copy' or printed proofs may be provided by special request, but require extra production fees and will most likely extend the project timeline.


DESIGN DETAILS

Can I change the colors?

Yes! You're welcome to change both the text and envelope colors. We can also adjust the coloring on most of our illustrations to better match your color scheme.
 

Can I request a different font?

Yes! All of our collection designs can be further personalized with your choice of fonts.
 

Can I mix & match your designs?

Yes! If you like the graphics from one design, but prefer the fonts from another, or if you have some new ideas to make one of our designs more your style, then yes, we can certainly help you! Everything is fully customized for you, so you are not limited to order a design exactly as shown.
 

Can I submit different wording than shown in your design sample?

Yes! All wording shown online is just for example. We welcome you to submit your own wording and will automatically make any necessary adjustments to the spacing or layout to best fit the wording you provide.
 

Can I add entrée selections to my rsvp card?

Yes! If you require meal choices or any other details on your reply card, we are happy to work this information into the design.
 

Can I request a specific type of flower or different artwork for my invitation design?

Yes! We have an extensive library of graphics and artwork to work with. We are also capable of developing brand new custom artwork. If you're looking for something specific, please let us know!
 

Do you offer calligraphy?

We do not provide traditional handwritten calligraphy services, but we have some pretty amazing fonts to achieve the exact same look.


PAPER & PRINTING

What kind of paper do you use?

All of our invitation suites come standard on premium quality, 120lb cover paper. It is 100% cotton and feels good in the hands. Normally a paper used for letterpress, our method combines this paper with full-color digital printing to produce a softer, more fine art finish.
 

What method of printing do you use?

We use advanced digital printing technologies (aka flat printing) to produce beautiful full-color graphics and text. We also have 'white' digital printing for darker colored papers and envelopes.
 

Can I upgrade to letterpress or foil?

Yes, please contact us for a quote.


SAMPLES

How do I order samples?

Please visit our Etsy shop to purchase a sample pack, or feel free to contact us if you need to see something specific.
 

Can I order a personalized sample?

We are not able to provide personalized samples at this time.


SHIPPING
& POSTAGE

How long does shipping take?

Once printing is complete, shipping normally takes about 2-3 business days for deliveries within the United States.
 

How much does shipping cost?

We provide free USPS Priority Mail shipping for deliveries within the states. Please contact us in advance if you wish to upgrade to overnight shipping or use different carrier.
 

Do you ship outside the United States?

Yes we do! Please contact us with your complete mailing address to confirm international shipping costs & transit times.
 

How much postage do I need to mail my invitations?

We can confirm the weight & dimensions of your final product if you'd like to calculate your postage needs ahead of time. However, we highly recommend taking a finished set (or equivalent sample) to the Post Office to confirm your exact postage needs as we cannot be held responsible for insufficient postage.
 

Do you provide postage?

We don't sell stamps in general, but we can provide 'custom designed' postage stamps to match your invitations.


CANCELLATIONS
& REFUNDS

What is your cancellation and refund policy?

Due to the specialized & custom nature of our service, we do not accept cancellations or refunds, unless there is an extenuating circumstance and an agreement can be reached that is fair for everyone. Once print approval is given, no changes can be made to the wording or artwork, no cancellations will be accepted, and no refunds will be given. We are not responsible for any errors or inaccuracies in designs that have been approved by you for final print.


EXTRA PRINTS

I ran out of invitations. Can I order just a few more copies?

We typically include about 5 extra copies of each piece ordered. However, we cannot stress enough the importance of ordering plenty of extras in advance, as it is the most cost effective and less stressful option for you. If you end up needing more copies after your order has been completed, the minimum amount we can 'send to press' is 20, and in most cases, the production time is the same as a full order (up to 2 weeks).


NON-WEDDING PROJECTS

Can I order invitations for an event that is not a wedding?

Yes! Our designs can certainly be used for a variety of other occasions such as corporate events, fashion shows, fundraisers, birthday parties, baby showers, mitzvahs and other special celebrations.
 

Do you offer graphic design to small businesses?

Yes! We can provide small business branding & logos, business cards, letterhead, packaging, brochures, catalogs, postcards, advertisements, signage, and other printed stationery and marketing materials. We do not provide website design at this time, but we can refer you to a really awesome designer who does! Please get in touch if you'd like to discuss design possibilities for your business.