Timing

When should I place my order?

Since the nature of our work is highly specialized, it is recommended to book your order 6-8 weeks in advance, allowing ample time for the whole process. Oak & Orchid is a small independent design studio and availability can be limited at times. On average, we need 1-2 weeks for the design and proofing process, plus 2-3 weeks* for print production. Shipping is an additional 2-4 days for deliveries within the United States, and 5-10 days to all other countries. Anything less than 4 weeks may be considered a rush.

* 2-3 week production time is based on our standard printing techniques (full-color digital & white ink). Upgrades to letterpress printing or foil stamping require a production time of 3-4 weeks.


Can you accommodate a rush order?

Your order may be considered a rush if you do not have a minimum of 4 weeks before your invitations need to be mailed out. We are happy to accommodate rush orders if our schedule allows. To verify availability, please send us an email with a description of the items you need and specify the date in which you need final product in hand. Please note, we can only accommodate rush orders if you are ordering an existing design or a simple combination of existing design elements featured on our website. We cannot accommodate rush orders if brand new artwork needs to be developed.


When should I mail my Save the Dates?

Save the Dates should be mailed 4-6 months in advance for local weddings. For destination weddings, mail them 12 months in advance.


When should I mail my Wedding Invitations?

Invitations should be mailed 6-8 weeks prior to your wedding date for local weddings. For destination weddings, mail them 10-12 weeks in advance.


What are your turnaround times?

The time it takes to complete each order can vary based on complexity of design and customer response times. If anything about your order will cause an extension to the timeline, we will certainly notify you in advance.

First draft development will begin within one business day of receiving a deposit. Print production will begin within one business day of final draft approval and remaining balance paid in full. We respond to emails and revision requests within one business day. Our business hours are Monday–Friday, 9:30am–5:30pm Pacific Time.

Existing Design
First draft in 1-3 business days.
Delivery in 2-3 weeks of final draft approval.

Semi-Custom Design
First draft in 3-5 business days.
Delivery in 2-3 weeks of final draft approval.

Fully-Custom Design
First draft in 5-10 business days.
Delivery in 2-3 weeks of final draft approval.

 

Pricing & Process

How much does it cost to book an order?

A 50% deposit is required to book your order.


How do I place an order?

Please visit the Contact page to submit your order information.


How does the order process work?

Customer submits an order form.
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O&O sends an electronic invoice and introductory email confirming details and project timeline.
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Customer submits a 50% deposit.
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O&O and Customer work together via email to reach a final design.
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Customer approves the final design and submits payment for remaining costs.
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O&O prints and ships the order.


How much do your invitation packages cost?

Please review our Pricing page, or get in touch if you don't see what you're looking for.


Is there a minimum order quantity?

Yes, 20.


How do I submit payment?

Orders are split into two payments:
1) Deposit
2) Remaining Balance

Payments are collected via PayPal, and we will email you a link to complete the checkout process for each payment when due. Customers without PayPal accounts can easily submit payments using any credit card via the PayPal system (ie: you do not have to have a PayPal account to process a payment).


How do I submit the text for my invitations?

Please email us a Word document, or simply type the desired text into the body of an email. Either way works for us!


How do I submit the guest addresses for printing on my envelopes?

Please type the recipient's names & addresses into a Word document and attach it to an email. We will print the addresses exactly as shown on your list, so be sure to pay close attention to correct spelling, line breaks, punctuation, and whether or not you want the state names abbreviated, etc. Please do not bold, highlight, italicize or insert any unnecessary spacing, columns or tabs.

We can also work from Excel documents if you already have your recipient information setup in this application. However, you will need to merge the information into 3 distinct columns to avoid confusion.
Column 1: Recipient Name(s)
Column 2: Street Address
Column 3: City, State Zip.


Do you provide a printed proof?

All proofing is done digitally via email. 'Hard copy' or printed proofs may be provided by special request, but may require extra fees and an extended production timeline.

 

Design Details

What colors of paper do you offer?

We primarily work with the Envelopments® paper line and offer over 100 unique paper and envelope options. If you have something specific in mind, please don't hesitate to let us know. Otherwise, we welcome the opportunity to work with each client in selecting the best paper & envelope options for their final design. Swatches & samples are available free of charge to customers who have booked an order.


What colors can you print?

For the most part, we can print in any colors you wish! Since the nature of our work is custom, we do not limit ourselves to a menu of colors to select from. Instead, we setup the artwork to coordinate with your color scheme and will do our best to match any specific color requests as closely as possible. For those who aren't sure what colors to choose, we are happy to provide options and recommendation based on your event's color scheme. We also offer white ink printing, which is available on all darker paper, wood and envelope options.


Can I request a different font?

Yes. We have an extensive collection of fonts for you to choose from, and we are adding new fonts to our selection on a regular basis. If you have a particular font in mind, let us know what it's called. If you see a font elsewhere that you like but don't know what it's called, send us an image and we can identify the font, or find a close comparable option.


Can I mix & match your designs?

Yes, absolutely! If you like the graphics from one suite, but with the fonts from another, or if you have some new ideas to make one of our designs more unique to your event style, then yes! We can certainly help you! Everything is fully customized for you, so you are not limited to order a design exactly as shown.


Can I order a wood design on paper, or a paper design on wood?

Yes. We can print any featured design on your choice of wood or paper.


Can I submit different wording than shown in your sample?

Yes. We welcome you to submit your own wording. We will automatically adjust the layout to best fit the text you provide.


Can I add entrée selections to my rsvp card?

Yes. If you require meal choices or any other details on your response card, we are happy to work this information into the design.


Can I request different graphics, a specific type of flower, or can you create new artwork for my invitations?
Yes. We have an extensive library of graphics and artwork to work with. We are also capable of developing brand new custom artwork. If you're looking for something specific, please let us know!


Do you offer calligraphy?

At this time, we do not provide traditional handwritten calligraphy services. However, we do offer recipient address printing in which your guest's names & addresses will be printed on the front of your envelopes in a font that matches your invitation design. If you are looking for a traditional calligrapher, we are happy to refer you.

 

Paper & Printing

How thick is your paper?

Since we have so many different paper options available, the exact weight can vary slightly from paper to paper. Our standard cotton paper is 120lb. All other solid color cardstocks are between 100-110lb. Band wraps and envelope liners are printed on lighter weight versions of the matching paper stock for easy folding & wrapping.


What printing techniques do you offer?

We specialize in full-color & white digital printing on paper, and full-color digital & white ink screen printing on wood. We can also provide the following techniques by special order: letterpress paper, foil stamped paper, foil stamped wood and laser engraved wood.


What is the difference between flat printing, letterpress printing, foil stamping and screen printing?

Flat Printing
With sharp detail and rich color, flat printing (also referred to as "digital printing" or "full-color printing") produces a finished product where the ink & design are printed flat on the paper with a matte finish. There are no limits to the amount of colors that can be printed. Most of our designs are best produced with flat/digital printing, because we use a lot of full-color artwork and graphics. Full-color digital printing is available on any of our paper and wood products. White digital printing is also available on darker colored paper & envelopes.

Screen Printing
Screen printing is the method we use to achieve white ink on wood. Ink is essentially stenciled onto the surface using a printing screen to create a beautiful opaque print.

Letterpress Printing
Available by special order, letterpress is the oldest and most luxurious form of printing where each piece is hand-fed through an antique press. Ink is mixed to your choice of Pantone® color(s) and a printing plate pushes your design into the paper to produce a beautiful deep impression. Customers choose letterpress printing for the ultimate in quality and texture. You can actually see and feel the indentation of the text and graphics on the paper. Letterpress printing can also be combined with digital printing for customers who want full-color graphics + letterpress text on the same card. Letterpress printing is not available on wood at this time.

Foil Stamping
Available by special order, metallic foil stamping can be achieved on both paper and wood cards. It is similar to letterpress printing in that a printing plate pushes your design into the paper, but with metallic foil instead of ink. It delivers a more sparkly look with shiny text and graphics. Available foil colors are: gold, silver and rose gold.


Do you offer engraved wood invitations?

Yes, we can provide engraved wood invitations by special order. Engraved wood cards are about 5x thicker than our standard wood cards and are laser etched to perfection. Interested customers will need to contact us for a custom quote. Since our engraved wood varieties are a little different than our standard wood options, we will need to mail you an engraved wood swatchbook to select from.

 

Samples

How do I order samples?
Please contact us to request specific samples, or visit our Etsy shop to purchase a sampler.


Can I order a personalized sample?
Due to printing minimums and production costs, we are not able to provide a printed sample that is personalized with your information.

 

Shipping & Postage

Do you ship internationally?

Yes. Please provide your shipping address for costs & transit times.


How long does shipping take?

Shipping takes 2-4 business days for deliveries within the US.


How much does shipping cost?

We provide free standard shipping on all US orders. Express shipping options are available at your request and will be billed separately if you choose to upgrade.


What shipping provider do you use?

All orders and samples  ship via USPS or FedEx, with tracking & signature required upon delivery.


How much postage do I need to mail my invitations?

We will happily inform you of the recommended postage rates based on the weight & dimensions of your final product. However, we strongly recommend taking a finished set (or equivalent sample) to the Post Office to confirm your exact postage needs as we cannot be held responsible for insufficient postage.


Do you provide postage?

We can provide custom designed postage stamps to coordinate with your invitation design.

 

Cancellations & Refunds

What is your cancellation and refund policy?

You are welcome to cancel your order at anytime, however $300 of the deposit is non-refundable. Once print approval is given, no changes can be made to the wording or artwork, no cancellations will be accepted, and no refunds will be given. We are not responsible for any errors or inaccuracies in designs that have been approved by you for final print.

 

Extra Prints

I ran out of invitations. Can I order just a few more copies?

We typically include a few extras with every order. However, we cannot stress enough the importance of ordering plenty of extras in advance, as it is the most cost effective and less stressful option for you. If you end up needing more copies after your order has been completed, the minimum amount we can setup a reprint for is 20, and in most cases, the production timeline is the same as a full order (2-3 weeks).

 

Non-Wedding Projects

Can I order invitations for an event that is not a wedding?

Yes! Our designs can certainly be used for a variety of other occasions such as corporate events, fashion shows, fundraisers, birthday parties, baby showers, mitzvahs and other special celebrations. We are happy to configure design details and revise wording to accommodate these types of events.


Do you offer graphic design to small businesses?

Yes! We can provide small business branding & logos, business cards, letterhead, packaging, brochures, catalogs, postcards, advertisements, signage, and other printed stationery and marketing materials. We do not provide website design at this time, but we can refer you to a really awesome designer who does! Please get in touch if you'd like to discuss any design projects for your business.